Privacy Policy
Last updated: July 2026
Information we collect
When you fill out a form on our site (booking a diagnostic, contacting us, or registering for an event), we collect the information you provide: your name, email address, company name, and any details about your operations challenge. We also collect standard analytics data (pages visited, time on site, referral source) via cookies and tracking scripts.
How we use it
We use your information to respond to your inquiry, schedule diagnostics, send event-related communications, and improve our services. We do not sell your data to third parties. We may use analytics data in aggregate to understand how our site is used and improve the experience.
Third-party services
We use Basin for form submissions, Airtable for content management, Google Analytics for site analytics, and Microsoft Clarity for session recording. Each of these services has their own privacy policy. We use UTM tracking to understand which marketing channels drive leads — this data is stored in your browser's local storage and submitted alongside form data.
Cookies and tracking
Nothing beyond strictly necessary storage runs before we have a legal basis for it. Analytics and marketing tags are held back by default and only released according to your choice and your location: if you are in the EU, the UK, or a US state that requires prior consent, we ask before anything loads. Elsewhere they run by default and you can opt out at any time. We honour the Global Privacy Control signal, which we treat as an opt-out everywhere.
You can change or withdraw your choice at any time via , or in the link at the bottom of every page. Rejecting analytics and marketing does not restrict any part of this site.
| Name | Purpose | Category | Retention |
|---|---|---|---|
| tg-tier | Records which consent rules apply to your location, so we know whether to ask before loading anything. | Necessary | 6 hours |
| tg-consent-v1 | Stores your cookie choice and when you made it, so we don't ask again. Local storage, no personal data. | Necessary | Until cleared |
| _ga | Google Analytics — distinguishes one visitor from another. | Analytics | 2 years |
| _ga_SW5ZCXPPKG | Google Analytics 4 — keeps track of the current session. | Analytics | 2 years |
| _clck | Microsoft Clarity — links your activity to a single Clarity visitor ID. | Analytics | 1 year |
| _clsk | Microsoft Clarity — groups the pages you view into one session recording. | Analytics | 1 day |
| cd_* (cd_sessionCount, cd_initialUTMParams, …) | Remembers which campaign or link brought you here, so we can tell which marketing is working. Local/session storage. | Marketing | Session — 1 year |
Set by Google (Analytics), Microsoft (Clarity) and Milo Works. Last verified against the live site: July 2026.
Your rights
You can request access to, correction of, or deletion of your personal data at any time by emailing hello@miloworks.ai. We will respond within 30 days.
Contact
For privacy-related questions, email hello@miloworks.ai.