Field notes
How we work, and why
How we decide what to automate, and how we keep it running.
Latest · How we work
When not to automate: 6 checks we run first
Most of the value in automation comes from what you leave alone. A process has to pass 6 checks before we build it.
More notes
Everything else we’ve written
Automation · October 5, 2026 The first process is rarely the one you expect
Firms arrive with one process in mind. The one worth building first is usually sitting next to it.
Read the noteAgents · October 5, 2026 Why our systems keep a log anyone can read
A system that shows only its results has to be trusted. One that shows what it looked at can be checked.
Read the noteGovernance · October 5, 2026 5 questions to ask before you approve an AI tool
5 questions, answered from the vendor’s own documentation, for the exact plan you would buy.
Read the noteHow we work · October 5, 2026 Why we stay after launch
The industry’s model is build and leave. That is why so much automation is switched off within a year.
Read the noteGovernance · October 5, 2026 What 45 questions taught us about AI adoption
We wrote down every question people asked us mid-task, across 9 organizations. The biggest group wasn’t about the technology.
Read the note
Your brief · 1 of 3
What brings you here?
See what we’d build first at a firm like yours.
Start with one process.
A working session on how your firm actually runs. You leave knowing the first process worth fixing.