Process automation

Routine work that runs itself, every day

We find the process that pays back first, build it across your tools, and keep it running.

Built forQopia FinancialJSI Systems

Most automation breaks after launch

The usual model is build and leave. The first change breaks it, nobody knows how it works, and the work goes back to being done by hand.

We stay, so someone is still accountable in month 9. Already have a build that broke? Start here.

One process, start to end01Requestcomes in02Checked03Enteredtwice04Sent back

Only what pays back gets built

We weigh the hours it takes today against the cost to change it. We rank everything by payback, so the first build earns back its cost inside 6 months. The solutions show the 10 kinds of work we see most.

Run log · first morning06:10Read 3 inboxes and the shared driveReadMatched each request to its recordDoneDrafted 2 repliesDraftedHanded back 1 it couldn’t placeFor a person

What you get

  • A map of the work

    How it moves through your firm, drawn with the people who do it.

  • A ranked list

    Every candidate process, in order of payback.

  • The build

    One process at a time, across your tools, with a record of every run.

  • Someone accountable

    We watch it, fix it when something changes, and meet with you each month.

Nobody has to start it

  1. The systemDoes the routine parton a schedule, or when something arrives
  2. The systemKeeps a record of what it did
  3. The systemFlags what it isn’t sure ofit doesn’t guess
  4. A personDecides the exceptionsand signs off the result

Who it’s for

Where it fits, and where it doesn’t

It fits

  • A service firm of 15 to 200 people
  • A process that runs daily or weekly
  • Leadership that wants it looked after

It doesn’t

  • A one-off build and a handover
  • A team small enough for the owner to hold together
  • An organization over 500 people

Questions about process automation

What if the first process isn’t the biggest win?

Often the first problem points to a bigger one. We map the whole process before anything is built, so you start with the version that pays back best.

Which tools do you build with?

Whatever fits the process and your systems. We don’t resell a platform.

What happens when something breaks?

It’s monitored, so we usually know first, and fixing it is part of the retainer.

Do we own what you build?

It runs on your accounts and your data. The details are in the agreement, and we go through them with you before anything is signed.

Your brief · 1 of 3

What brings you here?

See what we’d build first at a firm like yours.

Keep reading

Start with one process.

A working session on how your firm actually runs. You leave knowing the first process worth fixing.