Case · JSI Systems
Supplier disputes, sorted before anyone opens them
Each dispute is checked against its purchase order and delivery record, then gets a first response that day.
- Client
- JSI Systems
- Industry
- Manufacturing · North America
- The work
- Supplier disputes arriving by email
- D-311 matched to PO 8842Suggested: accept the credit noteSystem
- D-312 matched to PO 8850Suggested: ask for a corrected invoiceSystem
- D-313 has no matching purchase orderHanded to a person with what was checkedBuyer
Before
Where the time was going
Pricing, delivery, quality and contract disputes all landed in one shared inbox, logged and routed by hand.
Disputes that should have closed fast sat, and some were lost, which cost money directly.
What was really going on
Most disputes followed a recognizable pattern, given the purchase order, delivery record and contract terms. The rest needed judgment.
How it runs today
- The systemReads each dispute on arrival and names its typepricing, delivery, quality or contract
- The systemPulls the purchase order, delivery record and contract terms from the ERP
- The systemRoutes it with a recommended action, by type and value
- A personDecides the ones that need judgmentwith the context attached
After
What changed for the firm
Nothing is lost, every dispute gets a first response that day, and each system decision is logged.
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