The automation industry has a model problem. Work is sold as a project with a finish line. The builder delivers, invoices and moves on. Then a form changes, or a vendor updates something, and the workflow stops. Nobody on the client’s side knows how it works.
The build is the easy part
Getting a workflow to run once is not hard. Keeping it running through a year of small changes is the real work, and a project fee doesn’t pay anyone to do it.
What staying on changes
- Someone is watching. The systems are monitored, so a failure is usually caught before the client notices.
- Fixes aren’t a new project. When a source changes, repairing the build is already covered.
- The next process is cheaper. Each build stands on what the last one proved.
- The incentive is right. We are paid while it works, so we have a reason to recommend only what will.
What it asks of you
A named owner on your side, and a conversation with leadership each month about what to do next. How it works sets out each stage. If you have a build that was left behind, the rescue guide is where to start.
