Case · Wealth advisory

One record per client, current every morning

Call notes, emails and meeting summaries land on the right record, and nobody types anything twice.

Client
A wealth advisory firm
Industry
Wealth advisory · Canada
The work
One record instead of 4
An empty office floor in morning light
One record instead of 4How it runs now
  1. Syncs back-office client data into the CRM each morning
  2. Attaches call notes, email threads and meeting summaries to the right record
  3. Alerts when a sync drifts
  4. Enters only what needs judgment
Specimen · sample rows, no client data

Before

Where the time was going

Seeing a whole client meant stitching several tools together. Data was duplicated, details were missed, and decisions rested on old information.

CRMClient address12 Elm StCustodianClient address12 Elm Street, Unit 4Planning toolClient address48 Oak AveInboxClient address12 Elm St, Unit 4

What was really going on

The information was created in 6 other systems and never flowed back to the CRM.

How it runs today

  1. The systemSyncs back-office client data into the CRM each morning
  2. The systemAttaches call notes, email threads and meeting summaries to the right record
  3. The systemAlerts when a sync drifts
  4. A personEnters only what needs judgment
2 systems stay separate on purpose: the compliance archive, by regulation, and billing, where a sync wouldn’t pay.

After

What changed for the firm

One place holds the whole client, nobody types a detail twice, and the compliance record completes itself.

More like this

Your brief · 1 of 3

What brings you here?

See what we’d build first at a firm like yours.

What would this be worth at your firm?

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