Case · Marketing agency
HR answers in seconds, where the team already works
Every answer comes from the policy documents, source linked, and HR no longer fields the same questions all week.
- Client
- A marketing agency
- Industry
- Marketing agency · North America
- The work
- The same questions, asked all day
- Uploads and updates the policy documentsHR
- Answers in chat and links the source
- Logs questions anonymously for quality review
- Handles anything sensitive, or not in the documentsHR
Before
Where the time was going
A small HR group fielded the same questions from a growing, spread-out team. People messaged HR, asked their manager or guessed.
What was really going on
The questions were already asked in chat, and a new portal would have been ignored.
How it runs today
- A personUploads and updates the policy documentsHR
- The systemAnswers in chat and links the source
- The systemLogs questions anonymously for quality review
- A personHandles anything sensitive, or not in the documentsHR
After
What changed for the firm
Answers take seconds, HR stopped fielding repeat questions, and adoption needed no rollout.
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Your brief · 1 of 3
What brings you here?
See what we’d build first at a firm like yours.
What would this be worth at your firm?
In one working session, we find the process worth fixing first and show you what it’s worth.